We understand that customers may sometimes need to cancel an order after placing it. This Order Cancellation Policy explains the conditions under which an order may be canceled, the refund process, and important information you should know when requesting an order cancellation.
Cancellation of Unfulfilled Orders
If you would like to cancel an order that has not yet been shipped, you may submit a cancellation request by contacting us through the contact information provided on our website.
As long as the order has not been shipped, you may request cancellation before fulfillment. If your cancellation request meets the applicable cancellation conditions, you will receive a full refund of the amount you have already paid for the order.
There will be no cancellation fee for an eligible cancellation of an order that has not yet been shipped.
To help us process your cancellation request efficiently, please contact us as soon as possible after placing your order and provide the relevant order information.
Cancellation of Shipped Orders
Once an order has already been shipped, the order can no longer be canceled.
If you no longer wish to keep an order that has already been shipped, you may initiate the return process after the order has been delivered.
To request a return after delivery, please follow the return procedure provided with your package or contact our customer service team for assistance with the applicable return process.
The cancellation process does not apply to an order that has already entered the shipping stage. In such cases, the available option is to proceed with a return after delivery in accordance with the applicable return procedure.
Refund Process
If an order cancellation request is confirmed as eligible for cancellation, we will process the refund according to the following procedures.
Processing Time
After we confirm that your order meets the applicable cancellation conditions, we will process your refund within 1–5 business days.
The time required for the funds to appear in your account may vary depending on your original payment method and the processing time of your financial institution or card issuer.
Refund Method
The refund will be issued to the original payment method used to pay for the order.
We do not change the refund method unless otherwise required or agreed upon in accordance with applicable circumstances.
Important Cancellation Information
Because an order may move into the fulfillment or shipping process after it has been placed, customers who wish to cancel an order should contact us as soon as possible.
An order that has already been shipped cannot be canceled. Once the order has been delivered, you may contact us or follow the return procedure provided with the package to begin the return process.
If you are unsure whether your order has already been shipped or whether it is eligible for cancellation, please contact our customer service team before taking further action.
Contact and Assistance
If you have any questions about canceling an order, need assistance submitting a cancellation request, or would like to confirm whether an order has already been shipped, please contact us through the information below.
Email: customer@kalvennor.com
Phone: +1 (317) 527-4168
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (Central Time)
Address: 3006 Bavarian East Dr #219, Indianapolis, IN 46235, United States
Our customer service team will be available to assist you with questions regarding order cancellation, refund processing, and the next steps for orders that have already been shipped.