Refund policy

This Refund and Return Policy applies to all products purchased through the Kalvennor website. Please read the following terms carefully before submitting an order.

Pre-Shipment Order Cancellation

If an order has not yet been shipped, the customer may request to cancel the order.

Once the cancellation has been confirmed and successfully processed, we will provide a full refund. The refund will be issued to the original payment method used for the purchase. The time required for the refunded amount to appear in the customer's account may vary depending on the processing time of the relevant payment institution, bank, credit card company, or payment service provider.

Statutory Consumer Right of Withdrawal – 14-Day Return Without Giving a Reason

Under applicable consumer protection laws, consumers in certain jurisdictions, including consumers to whom applicable European Union consumer protection regulations apply, may have a statutory right of withdrawal.

Where this statutory right applies, consumers may decide to withdraw from the purchase contract and request a return within 14 days from the date they receive the goods, without providing a reason and without first obtaining our approval.

A consumer who wishes to exercise the statutory right of withdrawal must send us a clear notice of withdrawal by email or through another valid contact method within the applicable 14-day period.

The withdrawal notice should include the following information:

• Order number.
• Consumer's name.
• Contact information.
• Information identifying the product or products to be returned.
• A clear statement expressing the consumer's decision to exercise the statutory right of withdrawal.

After we receive a valid withdrawal notice, the consumer must send the goods back within 14 days after notifying us of the decision to withdraw.

Requirements for Returns Under the Statutory Right of Withdrawal

When exercising the statutory right of withdrawal:

• The goods should remain in good condition and should only have been handled to the extent necessary to establish the nature, characteristics, and functionality of the goods.
• The goods must not show obvious signs of use, stains, damage caused by the consumer, or other conditions that affect their ability to be resold.
• Customers are advised to retain and use the original packaging when returning the goods so that the products can be adequately protected during transportation.
• All accessories, instructions, warranty documents, labels, and other items supplied with the product must be returned together with the goods.

If the value of the goods has been reduced because the consumer used or handled the goods beyond what is necessary to establish their nature, characteristics, and functionality, we may adjust the refund amount accordingly to the extent permitted by applicable law.

30-Day Return and Exchange Service

In addition to the statutory 14-day right of withdrawal where applicable, we also provide a 30-day return and exchange service.

Customers may submit a return or exchange request within 30 days after receiving the product.

To request a return or exchange, customers must contact us by email and provide the following information:

• Order number.
• Product information.
• Reason for the return or exchange.
• Necessary product photographs or other relevant supporting evidence, where applicable.

All requests submitted under our 30-day return and exchange service are subject to review and confirmation by our customer service team.

Product Defects or Order Errors

If a customer receives a furniture product with a quality issue, the customer may request an appropriate resolution based on the specific circumstances.

Examples of product or order issues include:

• Cracks appearing in wooden parts of the furniture.
• A manufacturing defect that affects the normal use of the product.
• Receiving the wrong model, color, or size.

Depending on the specific circumstances, the customer may request:

• A full refund; or
• A free replacement with the correct product.

For returns resulting from product quality issues or errors made in the fulfillment of an order, we will cover the applicable return shipping costs.

Return and Exchange Requirements

All products returned to us should meet the following requirements:

• The product remains in good condition.
• There are no obvious signs of use beyond normal inspection of the product.
• The product does not have stains, damage caused by the customer, or other conditions that affect its ability to be resold.
• Product labels remain intact and have not been removed or torn.
• All accessories, instructions, warranty documents, and other related items supplied with the product are returned in full.

Customers are advised to retain the original product packaging. If the original packaging is not available, the customer must ensure that the product is adequately protected during transportation to help prevent additional damage.

Refund or Exchange Request Process

1. Submit a Request

Customers should contact us by email to submit a refund, return, or exchange request and provide the following information:

• Order number.
• Detailed product information.
• Reason for the request, such as dissatisfaction with the design, the product not matching the customer's home decor style, a quality issue, or another applicable reason.
• Necessary photographs or other supporting evidence.

Providing complete and accurate information helps us process the request more efficiently.

2. Order and Product Review

After receiving a return, refund, or exchange request, our customer service team will review the request. The review may include:

• Verifying the authenticity of the order.
• Confirming whether the purchase date falls within the applicable return, exchange, or cancellation period.
• Checking whether the condition of the product meets the applicable return requirements.
• Evaluating whether the product has an actual defect or whether an order error occurred.

After the review has been completed, we will notify the customer of the processing result by email or telephone.

3. Return the Product After Approval

If a return request meets the applicable requirements and is approved, we will provide the appropriate return address by email.

Because the applicable return address may vary depending on the product category and warehouse location, customers should not send a product back without first receiving confirmation from us.

When returning a product, please ensure that:

• Appropriate protective materials are used to package the product and help prevent additional damage during transportation.
• The return or exchange information is included with the shipment, including the order number, product details, and reason for the request.
• A trackable shipping method is used so that the status of the returned package can be monitored.

If a return label is included inside the product package, customers should use that label as the preferred method for completing the return process.

If the return label has been lost or cannot be used, please contact our customer service team promptly for assistance.

Refund Processing

After we receive the returned product, we will inspect the condition of the product.

Once we confirm that the returned product meets the applicable refund requirements, the refund will be processed using the original payment method used by the customer when the purchase was made.

Refund Method and Processing Time

Refund Processing Time

Refunds will normally be processed within 1–5 business days after we receive and confirm the returned product.

The actual time required for the refunded funds to appear in the customer's account may vary depending on the processing time of the customer's bank, credit card company, payment institution, or payment service provider.

Refund Method

Refunds will be issued to the original payment method used for the purchase. Returning the funds to the original payment method helps maintain transaction security and allows the transaction to remain traceable.

Return Shipping Cost Policy

1. Returns for Reasons Caused by the Consumer

If the reason for the return includes, but is not limited to:

• The customer does not like the product.
• The product design does not meet the customer's expectations.
• The product does not match the customer's home decor style.
• The customer purchased the wrong product.

The return shipping costs will normally be the responsibility of the customer.

We will not charge an additional return processing fee.

2. Merchant Error or Product Defect

If:

• We send the wrong product.
• The product has a manufacturing defect.
• The product is damaged during transportation.

We will cover the applicable return shipping costs.

Depending on the circumstances, we will provide:

• A full refund; or
• A free replacement service.

3. Damage Caused by the Consumer

If a product is damaged because of improper use, incorrect installation, modification, or other damage caused by the customer, and the product cannot be restored to a resalable condition, we may be unable to provide a refund or exchange service.

Contact Us

If you have any questions or concerns regarding refunds, returns, exchanges, order cancellations, or the applicable procedures, please contact our customer service team using the information below.

Email: customer@kalvennor.com

Phone: +1 (317) 527-4168

Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (Central Time)

Address: 3006 Bavarian East Dr #219, Indianapolis, IN 46235, United States

Our customer service team will assist you with questions regarding your order, return or exchange request, refund process, or other matters related to this Refund and Return Policy.