Shipping policy
This Shipping and Delivery Policy applies to all orders placed through the Kalvennor website. Please read the following terms carefully before placing an order.
1. Order Processing Time
We process orders at our warehouse Monday through Friday, excluding weekends and legal holidays.
Order processing typically takes 1–3 business days.
Once an order has been processed, it will proceed to the shipping stage.
2. Shipping and Carriers
After an order has been shipped, we may use one of the following carriers for delivery:
- DHL
- UPS
- USPS
We select the most appropriate shipping method based on the delivery destination, logistics efficiency, and warehouse arrangements to help ensure that packages are delivered safely and on time.
The specific carrier information will be provided in the shipment confirmation email after your order has been shipped.
All orders include trackable shipping service. You can use the tracking number provided to check your package's delivery progress at any time.
3. Delivery Time
After an order has been fully processed and shipped, the estimated delivery time is:
5–8 business days
Actual delivery times may vary due to factors including:
- Customs clearance procedures
- Holidays or peak shipping periods
- Weather conditions or force majeure events
- Local delivery network conditions
4. Total Delivery Time
From successful payment of an order until the product is received, the estimated total delivery time is:
Approximately 6–11 business days
The estimated total time is calculated as follows:
- Order processing time: 1–3 business days
- Transit time after shipment: 5–8 business days
Please note that these timeframes are estimates. Actual delivery may take longer due to logistics conditions, customs clearance procedures, or other circumstances beyond our control.
5. Delivery Area
At this time, we provide shipping to:
- United States
6. Shipping Fees
Shipping fees are calculated based on the order amount as follows:
- Orders below €88.99: an €8.99 shipping fee applies.
- Orders of €88.99 or more: free shipping is provided.
7. Order Tracking
After your order has been shipped, you will receive a shipment confirmation email containing the tracking number.
If you do not receive the email, please check your spam or junk mail folder.
You can use the tracking number provided in the email to check the current delivery status of your package.
8. Shipping Address Changes
If you need to change your shipping address, please contact us by email within 24 hours after placing your order.
After 24 hours, the order may have already entered the processing or shipping stage, and we cannot guarantee that the shipping address can be changed.
9. Failed Delivery and Delivery Exceptions
If the first delivery attempt is unsuccessful, the carrier will generally take one of the following actions:
- Attempt delivery again, typically 1–2 additional times, depending on the carrier's policy
- Leave a pickup notice requiring the recipient to collect the package from a designated location
- Hold the package temporarily at a local delivery facility or logistics center
If delivery fails multiple times or the carrier is unable to contact the recipient, the package may be returned to the shipping warehouse.
In such circumstances:
- If the package is returned because the customer provided an incorrect, incomplete, or undeliverable address, the customer may be responsible for the cost of reshipping the order.
- If the package is successfully returned, we will contact the customer to confirm how to proceed, either by reshipping the order or issuing a refund, depending on the circumstances of the order.
Customers are encouraged to provide an accurate and complete shipping address and a valid contact method to help avoid delivery problems.
10. Customer Service
If you have any questions or concerns regarding your order, shipping, or delivery, please contact us using the following information:
Email: customer@kalvennor.com
Phone: +1 (317) 527-4168
Address: 3006 Bavarian East Dr #219, Indianapolis, IN 46235, United States
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (Central Time)