Terms of service
1. Introduction and Scope
This Terms of Service policy sets out the rules, conditions, and rights that apply when you use our website, mobile applications, and other platforms to browse, select, purchase, and receive furniture and related value-added services.
At Kalvennor, we follow a customer-centered approach and are committed to providing a high-quality, practical, and convenient home furnishing shopping experience. We recognize the importance of protecting our customers' rights and interests and will follow the terms of this policy to provide appropriate safeguards throughout the shopping and purchasing process.
By accessing or using our website and related services, you acknowledge and agree to the applicable terms described in this policy.
2. User Accounts and Website Responsibilities
User Accounts
When registering an account, you are required to provide lawful, valid, and accurate personal information, including, but not limited to, your name, contact information, and email address.
This information is used to verify your identity, provide personalized services, and help ensure that transactions can be completed properly.
You are responsible for keeping your account information and password secure. You should not share your account credentials or password with other people or disclose them to unauthorized parties.
Your account serves as your primary means of accessing and conducting activities and transactions through our platform. You are responsible for all activities and transactions conducted through your account.
If you discover an unusual login, an unauthorized transaction, or any other suspicious activity associated with your account, please contact us immediately. We will promptly take appropriate measures to help protect your account.
However, if a security risk results from your own negligence, failure to protect your account information, or disclosure of your account credentials, we are not responsible for losses resulting from such personal negligence.
Website Responsibilities
We will make reasonable efforts to maintain the security and stable operation of our website.
However, interruptions, errors, delays, or temporary unavailability may occur due to force majeure events, technical issues, system failures, or other circumstances beyond our reasonable control.
When such situations occur, we will make reasonable efforts to address and resolve the relevant issues in a timely manner. However, to the extent permitted by applicable law, we are not responsible for direct or indirect losses resulting from such interruptions, errors, or circumstances.
3. Product Information, Inventory, and Pricing
Product Details
We provide product descriptions, images, technical specifications, and other relevant information for the furniture products offered through our website.
Although we make reasonable efforts to provide accurate and complete product information, errors or inaccuracies may occasionally occur.
If you discover that product information does not match the actual product or appears to be inaccurate, please contact us promptly so that we can review the information and address the issue where appropriate.
Real-Time Inventory
Product inventory may change rapidly and may not always be available at the time an order is processed.
If a product becomes sold out after you have placed an order, we will contact you promptly to discuss an available alternative or provide a full refund.
Prices and Price Adjustments
Product prices may change due to market factors, promotional activities, or other applicable business circumstances.
The price confirmed at the time you place your order is the final price applicable to that order.
However, we reserve the right to correct pricing errors before an order is shipped. If a pricing error is identified before shipment, we will take appropriate steps to address the error and communicate with the customer as applicable.
4. Orders and Payments
Order Confirmation
After you place an order through our website, you will receive an order confirmation email containing the relevant order details.
An order will be considered valid after the order has been accepted by us.
Receiving an order confirmation email does not by itself change the requirement that the order must be accepted by us before it is considered a valid order.
Payment Methods
We provide secure payment methods for purchases made through our website.
If you experience any difficulty during the payment process, please contact our customer service team for assistance.
5. Shipping and Delivery Details
Processing Time
Orders are generally processed within 1–3 business days.
Shipping Area
We currently provide shipping services within the United States.
Delivery Time
After an order has been shipped, the estimated transportation time is 5–8 business days.
Actual delivery time may vary depending on external conditions and circumstances affecting transportation or delivery.
Shipping Fees
Orders with a total value of $88.99 or more qualify for free shipping.
Orders with a total value below $88.99 are subject to a shipping fee of €8.99.
Taxes and Duties
All product prices include applicable customs duties, and customers do not need to pay additional customs duties.
For additional information about shipping arrangements, please refer to our Shipping Policy.
6. Order Cancellation Policy
Cancellation Before Shipment
Before an order has been shipped, you have the right to cancel the order at any time without incurring a cancellation fee.
To request a cancellation, please contact our customer service team by email and provide your order number and the reason for cancellation.
After we confirm that the order has not yet been shipped, we will process the refund within 1–5 business days.
The refund will be issued to the original payment account used for the purchase.
Cancellation After Shipment
Once an order has been shipped, it can no longer be directly canceled.
You may choose one of the following options:
Refusal of Delivery
You may contact the shipping company and request to refuse delivery of the package.
After we receive the returned product, we will process the refund within 1–5 business days. The refund will be issued to the original payment account used for the purchase.
Return After Delivery
If the package has already been successfully delivered, you may request a return and refund.
After we confirm that the returned product is intact and meets the applicable return requirements, we will process the refund within 1–5 business days.
The refund will be issued to the original payment account used for the purchase.
7. Returns and Refunds
Return and Exchange Conditions
You have the right to request a return or exchange within 30 days.
The product must remain unused and retain its original packaging, labels, and proof of purchase.
Return and Exchange Process
Please contact our customer service team by email and provide information about the product you would like to return or exchange and the reason for the request.
Our customer service team will provide guidance and assist you through the applicable return or exchange procedures.
Processing Time
We will normally process a refund within 1–5 business days after receiving and confirming the returned package.
The refund will be issued to the original payment account used for the purchase.
If you request an exchange, we will ship the replacement product promptly after the exchange has been confirmed.
For additional information, please refer to our Return and Refund Policy.
8. Privacy and Data Protection
We collect only the user data that is necessary for the operation of our services and take reasonable measures to protect such information through security measures including encryption and access controls.
Except where disclosure is required by law, we will not disclose your information to third parties without your consent.
For additional information about how we collect, use, share, and protect personal information, please refer to our Privacy Policy.
9. Dispute Resolution and Governing Law
If a dispute arises between you and us, we will first seek to resolve the matter through friendly communication and mutual consultation.
If the dispute cannot be resolved through consultation, it may be submitted to a court with appropriate jurisdiction for resolution.
10. Changes to the Terms of Service
We reserve the right to modify or update this Terms of Service policy.
When changes are made, the updated terms will be published on our website.
Your continued use of our website after updated terms have been published constitutes acceptance of the updated terms.
11. Limitation of Liability
To the extent permitted by applicable law, we are not responsible for indirect losses, loss of data, loss of profits, or other indirect damages resulting from your use of, or inability to use, our website or services.
You are responsible for the risks associated with your use of our website and services.
Nothing in this section is intended to exclude or limit any liability that cannot lawfully be excluded or limited under applicable law.
12. Intellectual Property
All content available on our website, including text, images, icons, designs, layouts, and other website materials, is protected by applicable intellectual property laws.
Without authorization, no person may copy, modify, distribute, reproduce, transmit, or use such content for commercial purposes.
13. Contact Information
If you have questions about these Terms of Service, your account, an order, payment, shipping, returns, refunds, or any other matter related to our website and services, please contact us using the information below.
Kalvennor
Email: customer@kalvennor.com
Phone: +1 (317) 527-4168
Address: 3006 Bavarian East Dr #219, Indianapolis, IN 46235, United States
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (Central Time)